IT you do not have to worry about.
We take responsibility for operations — from your people's laptops to servers and the network. You have one number, a fixed monthly price and nobody to hunt down when something does not work.
You pay per device, not per hour
A fixed monthly price based on the number of managed devices. No counting hours, no surprises on the invoice when something breaks.
Basics
- Remote support during working hours
- Updates of systems and applications
- Antivirus protection
- Servers, network and backup management
- Response within 8 working hours
- On-site visits at an hourly rate
Standard
- Everything in Basics
- Backups and tested recovery
- Server and network management
- Availability monitoring
- Response within 4 working hours
- On-site visits included
Full
- Everything in Standard
- A dedicated technician who knows your company
- Regular on-site visits
- Purchase and preparation of new hardware
- Response within 2 hours, also outside working hours
- Annual IT development plan
Prices excl. VAT per one device monthly, for 10 or more devices. Servers count as three devices. For smaller companies or one-off interventions we charge an hourly rate of 1 490 Kč.
What exactly we manage
The first thirty days
The most common concern is that taking over IT from a previous vendor will hurt. That is why we have a fixed procedure.
Mapping
We go through what you have — devices, servers, licences, access, contracts. We write up what we found.
Takeover
We obtain the access, deploy monitoring and remote management tools. You keep working without any change.
Remediation
We fix what we found risky — missing backups, outdated systems, shared passwords.
Handover
You receive a report on the state of your IT and a plan of what we recommend addressing in the coming year.
When we get back to you
Response times are part of the contract, not a promise. We distinguish by how many people a problem stops — when a server is down we handle it differently than a broken printer.
- Critical — the company or a substantial part of it is not working
- High — a department or a key application is down
- Normal — a single user's problem with a workaround available
- Request — a new computer, a change, a consultation
What you get extra with us
We are not just an IT company
We own the internet, hosting and security too. When the connection drops, you do not have to figure out whether the problem is with us or with the operator.
Behind the technician stands a team
You are not stuck when your guy is sick. We have backup coverage and documentation for every customer.
You see what is happening
A monthly overview of handled requests and device status. Not an invoice without explanation.
IT management in practice
Do we have to have internet from you?
No. We also do IT management for companies connected elsewhere — but combining both simplifies outage resolution.
We only have five computers, will you take us?
Yes. For smaller companies we charge an hourly rate instead of a flat fee, because it pays off more for both sides.
Will you take over IT from a previous company?
Routinely. Onboarding includes mapping the state and taking over the access — see the first thirty days procedure above.
What if we have our own IT person?
We also work as an addition — we take over specialised areas, cover during holidays or handle what they lack capacity for.
Do you come on site or work remotely only?
We resolve most things remotely. For physical interventions a technician arrives — visits are included in Standard and Full.
How does termination work?
A one-month notice period, no penalties. On termination we hand over documentation and access — we do not hold customers by making it impossible to leave.