Support & contact
Support that picks up the phone and handles things on site.
Whether it concerns a residential connection or a business contract, you get the same team — no forwarding between departments.
Kontakt
Where to find us and how to contact us
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Eron X IT
IČO: 19260075 · DIČ: CZ19260075
IČO: 19260075 · DIČ: CZ19260075
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Registered office: Na Pomezí 28, Prague 5
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Phone: +420 910 122 521
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E-mail: [email protected]
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ČTÚ: Provider of electronic communications, licence no. 4931 (business registration under the general authorization)
WRITE TO US
Contact form
Transparent operations
The network live
Instead of a static promise in the price list, we show the current network status — latency to key peering points, availability and a log of recent events. Without exposing specific IP ranges or topology.
View network statusWHAT YOU WILL FIND THERE
- Availability over the last 30 days
- Current latency to key peering points
- Latency graph for the last 24 hours
- Maintenance and incident log
FAQ
Support in practice
How do I report an outage?
By phone, e-mail or through the portal — all channels are handled by the same team, so you do not need to find the "right" department.
Who handles business contracts?
A dedicated account manager with whom you also agree the SLA and a tailored scope of support.
Can I monitor the status of my service?
Yes, through the portal unms.eronx.cz — status, invoices and ticket history.
Do you also handle urgent interventions outside working hours?
Yes, we handle critical outages outside standard hours — the exact scope is specified in the particular contract.